Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by USPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects.
We inspect every item for accuracy and quality before we ship it. Unfortunately, personalized items cannot be accepted for return unless there's a product defect or manufacturing error. All refunds and exchange must be made within 30 days of receipt.
We want our customer to be satisfied with personalize orders and we understand that everyone make mistakes (including us!) so please review your personalize information before placing your order. Check names, and spelling carefully. We are gladly assist you with any questions, or concerns before placing orders, email us at firstname.lastname@example.org